SHOP INFO


ORDERING

All items are handmade in NYC. We stock items on a rotating basis under 'Ready to Ship', changing frequently, so check back often. Items in the 'Ready to Ship' category often depart our Brooklyn studio the same day, but allow 1-2 days from the date of purchase. 'Made to Order' pieces are our enduring classic pieces we don't want to see go, but customers still love and are willing to wait for. They typically take between 5-10 days to produce, depending on our workload and our stock levels of fiber.  All items are shipped via USPS, please email before ordering for another carrier.

CUSTOM ORDERS

If you have a special request (like ring re-sizing) please drop us a note, it's very likely we can accommodate your request.

While each EC piece is special in its own right and often specific to our wonderful retailers, we do relish in the creation of a custom piece. Whether it's a past season item you wished you had bought years ago, a current season piece with an alternative fiber, colorway, or metal, or anything else you can dream up, we'd love to hear from you. Drop us a line at info@erinconsidine.com to get the conversation started. 

 

LOCAL NYC DELIVERY OR PICK UP

Our studio is located in the Pfizer Building in Bed Stuy Brooklyn. We are here 5 days a week during normal business hours but are happy to arrange in-person order pickups by appointment. 

 

US SHIPPING

Free shipping for orders within the United States. Items ship from our studio within 1-2 days of ordering via USPS First Class Mail Parcel, which delivers in 2-5 days. Tracking information will be provided upon shipment via Paypal.

Express shipping available per request for an additional charge, please contact us prior to placing your order if it is time sensitive.

 

INTERNATIONAL SHIPPING

International shipping is a flat rate of $18, via USPS. Tracking available typically until package departs the US, which may or may not carries over to your country's postal service. Additional fee applies for tracking information, contact us for rates before purchase.

 

RETURNS

If you wish to exchange your item, please do so within 10 days of receiving. Returns for store credit or exchange are accepted less shipping. Please note that exchanges are not accepted for items with noticeable wear. Custom orders or altered items cannot be returned.  

 

CARE + REPAIRS 

Please notify us within 10 days of receiving your order of any damage, or functional issues with your piece.

Avoid excessive exposure to the elements on fiber; spot clean with a mild natural soap and warm water. Naturally Dyed colors will evolve subtly, and beautifully over time. Wipe down metal components with a soft polishing cloth and store in a safe, dry place.

Should you desire a 'freshening up' of your fiber piece, we can do so on a case by case basis, but also within reason, ie please DO NOT SWIM whilst wearing this jewelry. Chlorine and salt water will ruin it. 

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