SHOP INFO


ORDERING

All items are hand made in NYC. For the 2016 Holiday season, all items shown in the webstore are in stock and ready to ship, unless otherwise noted. They will ship 1-2 days from date of purchase via USPS.  If you have a special request (ring re-sizing for in stock rings) please drop us a note, it's very likely we can accommodate your request. 

CUSTOM ORDERS

While each EC piece is special in its own right and often specific to our wonderful retailers, we do relish in the creation of a custom piece. Whether it's a past season item you wished you had bought years ago, a current season piece with an alternative fiber, colorway, or metal, or anything else you can dream up, we'd love to hear from you. Drop us a line at info@erinconsidine.com to get the conversation started. 

 

LOCAL NYC DELIVERY OR PICK UP

Our studio is located in the East Williamsburg area of Brooklyn. We are here 5 days a week during normal business hours, but are happy to arrange in-person order pick ups by appointment. We also offer UBER RUSH at check out, which is extraordinarily fast and typically $10-25.  

 

US SHIPPING

Free shipping for orders within the United States. Items ship from our studio within 1-2 days of ordering via USPS First Class Mail Parcel, which delivers in 2-5 days. Tracking information will be provided upon shipment via Paypal.

Express shipping available per request for an additional charge, please contact us prior to placing your order if it is time sensitive.

 

INTERNATIONAL SHIPPING

International shipping is a flat rate of $18, via USPS. Tracking available typically until package departs the US, which may or may not carry over to your country's post service. Additional fee applies for tracking information, contact us for rates before purchase.

 

RETURNS

If you wish to exchange your item, please do so within 10 days of receiving. Returns for store credit or exchange are accepted, less shipping. Please note that exchanges are not accepted for items with noticeable wear. Custom orders or altered items cannot be returned.  

 

CARE + REPAIRS 

Please notify us within 10 days of receiving your order of any damage, or functional issues with your piece.

Avoid excessive exposure to the elements on fiber; spot clean with a mild natural soap and warm water. Naturally Dyed colors will evolve subtly, and beautifully over time. Wipe down metal components with a soft polishing cloth and store in a safe, dry place.

Should you desire a 'freshening up' of your fiber piece, we can do so on a case by case basis, but also within reason, ie please DO NOT SWIM whilst wearing this jewelry. Chlorine and salt water will ruin it. 

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